FAQ
Read our FAQ and get the information you need.
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We recommend buying tickets on the website directly. You can also buy tickets on site but you will not have priority over reservations.
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Once you have bought your CE ticket, the procedure is the following:
- Make a reservation on the www.museedelillusion.fr website by clicking on “Buy tickets”
- Choose the date and time of the visit
- Choose a price (e.g. adult) CAUTION: codes cannot be combined, you will need to book one ticket at a time and validate each time.
- Go on to payment, under the payment details there is a line called “Gift voucher”, this is where you need to enter the CE code.
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Yes, unless we are at capacity. The best way to guarantee entry is to book online in advance.
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There is no parking affiliated to the museum.
Visitors arriving by car can use the
– Parking Indigo Paris Turbigo Saint-Denis on the same street as the Paris Museum.
– Parking Place de la République in Lyon.
– Parking Indigo Marseille Vieux Port Mucem in Marseille.
– Parking Mériadeck in Bordeaux.
If you plan to come by car, please allow time to find a parking spot.
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Paris: The nearest train station is Châtelet Les Halles (lines A and B and metro lines 1, 4, 7, 11, 14), and the nearest metro station is Étienne Marcel (line 4).
Lyon: The nearest metro station is Bellecour (lines A or D) and the nearest bus station is Bellecour Le Viste.
Marseille: The nearest bus station is République Dames (lines 2 and 3), the nearest metro station is Joliette (line 2) and the nearest bus station is Gare Maritime Internationale (lines 82, 82S, 582 and 49).
Bordeaux: The nearest bus station is Mériadeck (line A).
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The experience should typically last between 45 and 90 minutes.
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Yes, all our museums are wheelchair accessible.
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No, food and drinks are not allowed in the museum.
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Tickets are not required for children under 4.
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No, animals are not allowed inside the museum.
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Please send us an email directly Paris: [email protected], Lyon : [email protected], Marseille: [email protected] and Bordeaux: [email protected].